At Pardaze, each piece is thoughtfully curated and often made to order. Our shipping process reflects the craftsmanship and care behind every design.

Order Processing & Production Timelines

• Many items sold on Pardaze are made-to-order and require production time before shipping.
• Estimated production and delivery timelines are listed on each product page and are provided as a guide.
• Timelines may vary based on design complexity, materials, and artisan schedules.
• Once an order is confirmed, production begins and the order cannot be cancelled or modified.
  

Shipping Rates

• Shipping rates are determined by Pardaze and displayed at checkout.
• Rates are calculated based on destination and order size.
• Shipping fees are non-refundable.

Order Fulfillment & Tracking

• Once an item has completed production, it will be shipped directly from the designer or vendor.
• Pardaze will provide tracking information as soon as it becomes available.
• Customers are responsible for monitoring tracking updates once the order has shipped.
  

Delivery Timelines

• Delivery timelines begin after production is complete, not from the date of purchase.
• Shipping times may vary depending on courier services and destination.
• Pardaze is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances beyond our control.
  

International Shipping & Customs

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are determined by local authorities and are the responsibility of the customer.
• Pardaze is not responsible for delays caused by customs processing.
  

 

Incorrect Address & Failed Deliveries

• Customers are responsible for providing accurate shipping information at checkout.
• Pardaze is not liable for delays, losses, or additional fees resulting from incorrect or incomplete addresses.
• Orders returned due to failed delivery or incorrect address may incur reshipping fees.

Lost or Damaged Shipments

• If an order arrives damaged, customers must notify Pardaze within 48 hours of delivery with photographic evidence.
• Pardaze will work with the vendor and courier to review and resolve the issue.
• Pardaze is not responsible for packages marked as delivered by the courier but not received.

Important Notes

• Shipping timelines are estimates and not guarantees.
• Minor delays may occur due to the handcrafted and made-to-order nature of products.
• By placing an order, customers acknowledge and accept these terms.