Frequently Asked Questions

About

What is Pardaze?

Pardaze is a curated online destination connecting you to independent designers and brands in one seamless space. Each piece is sourced and shipped directly from the brand, making it easier to discover and shop elevated fashion for every special moment.

Do you keep inventory?

No. All items are created, packed, and shipped by our trusted brand partners. This allows us to showcase a wider range of styles and designers in one place.

Do you offer custom sizing or tailoring?

Most designers offer custom sizing or tailoring. If available, this will be clearly mentioned on the product page with a selection to add your custom measurements.

How can I contact Pardaze?

You can reach us through our Contact page or email info@pardaze.shop and we’ll get back to you as soon as possible.

Are the products authentic?

Yes. We partner directly with designers and brands to ensure all items are authentic and sourced directly from them.

Ordering

How does ordering work on Pardaze?

Pardaze connects you directly with independent designers and brands. When you place an order, it is sent straight to the brand to be prepared and shipped to you.

Do you ship worldwide?

Yes. Pardaze ships worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their country.

Where does my order ship from?

Orders ship directly from the individual brand’s location, which may vary by designer and country.

Can I track my order?

Yes. Once your order has shipped, you will receive a tracking number via email so you can follow your delivery.

Delivery

How long does delivery take?

Estimated delivery times are shown on each product page before you order. Because pieces are made or prepared by the brand, delivery timelines may vary based on location, demand, and craftsmanship.

Why do delivery times vary?

Many of the pieces are handcrafted, made-to-order, or prepared in limited runs, which can affect production and shipping timelines.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will connect with the brand to resolve it as quickly as possible.

Can I return or exchange an item?

Return and exchange policies are set by each individual brand. If you need assistance with a return, our team is happy to guide you. Please reach out via Contact Us page